الوصف الوظيفي

The Store Supervisor is responsible for supporting the daily operations of the retail store, ensuring exceptional customer service, efficient team performance, and achievement of sales targets. The role oversees store staff, maintains merchandising standards, and ensures compliance with company policies and operational procedures.

Key Responsibilities

• Supervise daily store operations to ensure a smooth and efficient customer experience.
• Lead, coach, and motivate the sales team to achieve individual and store sales targets.
• Monitor staff performance, attendance, and adherence to company policies and service standards.
• Ensure products are properly displayed, priced, and merchandised in accordance with brand guidelines.
• Support inventory management by monitoring stock levels, coordinating replenishment, and assisting with stock counts.
• Handle customer inquiries, complaints, and escalations professionally to ensure customer satisfaction.
• Assist in opening and closing procedures, cash handling, and daily operational reporting.
• Ensure the store is clean, organized, secure, and compliant with health and safety standards.
• Support the Store Manager in staff training, scheduling, and overall store performance.

Qualifications

• Bachelor's degree or diploma in Business Administration or a related field is preferred.
• 3–5 years of retail experience, with at least 1 year in a supervisory role.
• Experience in consumer electronics, technology, or premium retail is preferred.
• Proficiency in POS systems and Microsoft Office.