Job Description

We are seeking an experienced General Manager to lead the establishment, launch, and ongoing operation of a new SoftPOS technology and software services business, providing solutions to financial institutions, payment companies, and collection companies.

The role will lead the initiative from concept through implementation, commercial launch, and post-launch operations, with responsibility for product definition, technical requirements, commercial strategy, business development, operational setup, and long-term business performance.

Key Responsibilities

• Define the SoftPOS product, features, technical requirements, and overall product roadmap.
• Lead the project from concept through implementation, launch, and transition into full operations.
• Coordinate with technology partners, developers, banks, PSPs, financial institutions, regulators, and other key stakeholders.
• Develop the commercial and revenue model, including pricing strategy and potential revenue streams.
• Define target customer segments and develop and execute the customer acquisition and business development strategy.
• Conduct market, competitor, and customer analysis to identify growth opportunities.
• Identify, negotiate, and manage strategic, technology, banking, and payment partners.
• Develop and maintain a clear implementation roadmap with milestones, owners, budgets, and deadlines.
• Create and maintain a master action plan covering all activities required for launch and operational readiness.
• Coordinate legal, regulatory, compliance, finance, technology, product, and commercial workstreams.
• Establish the initial operating model, organizational structure, budget, and business plan.
• Following launch, take responsibility for the overall business operation, including P&L ownership, revenue growth, cost management, operational performance, and achievement of business targets.
• Build, lead, and develop the required team and organizational structure to support the business's growth.
• Establish operational processes, KPIs, governance, reporting, and performance management frameworks.
• Lead ongoing business development, customer acquisition, strategic partnerships, and expansion into new market segments.
• Monitor business performance and continuously improve the product, operations, customer experience, and commercial model.
• Report progress, financial performance, risks, opportunities, and key decisions to senior management/shareholders.
• Ensure the business remains aligned with applicable Iraqi regulatory, financial, and technology requirements.

Requirements

• Bachelor’s degree in Business, Technology, Finance, or a related field.
• 7+ years of experience in project management, business development, fintech, payments, banking, technology, or a related field.
• Experience with digital payments, POS, SoftPOS, payment gateways, or fintech is highly preferred.
• Experience in building, launching, or managing a new business, product, or technology platform.
• Strong commercial and strategic thinking, with the ability to develop and execute business models.
• Experience in P&L management, team building, operations, and business growth is highly preferred.
• Strong project management and stakeholder coordination skills.
• Strong familiarity with the Iraqi market and its regulatory environment.
• Existing relationships with banks, payment service providers (PSPs), financial institutions, payment networks, or relevant regulators will be considered a strong advantage.
• Strong understanding of commercial partnerships, negotiations, and market development.
• Excellent analytical, leadership, negotiation, and communication skills.
• Ability to work independently and take ownership from initial concept through launch and ongoing business operations.
• Arabic and English required.