Job Description

The E-commerce Manager is responsible for building, managing, and growing online sales channels including the website, social commerce platforms, and digital integrations. The role ensures a seamless online customer journey, accurate product content, stock synchronization with stores, and strong digital sales performance.

Key Responsibilities

• Manage and update the DNA e-commerce website and product listings
• Coordinate product content, images, descriptions, and pricing
• Ensure stock synchronization between stores, warehouse, and website
• Manage online orders, delivery coordination, and customer follow-up
• Integrate and manage Meta Business Suite, WhatsApp Business, and social commerce
• Monitor online KPIs (traffic, conversion rate, AOV, sales performance)
• Plan online promotions and campaigns with the marketing team
• Coordinate with procurement and inventory for product availability
• Improve user experience and website performance continuously
• Prepare weekly and monthly performance reports

Required Qualifications

• Bachelor's degree in Marketing, Business, IT, or related field
• 3–5 years experience in E-commerce management
• Experience with Shopify or similar platforms
• Strong understanding of digital marketing and social commerce
• Experience with ERP/POS integration (Odoo preferred)
• Excellent English and Arabic communication skills